Dynamics 365
Post-Go-Live Dynamics 365 Support
How to handle the weeks after go-live, move to steady-state support and keep Dynamics 365 healthy over time.
6 min read
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Dynamics 365 support
Support does not stop when the project goes live. Dynovexa keeps your Dynamics 365 environment stable, current and improving.
The weeks after go-live are when a system meets real volumes, real users and real edge cases. Having people who understand both the platform and your customizations makes the difference between a calm stabilization period and a long list of unresolved issues.
Dynovexa provides post-go-live hypercare, ongoing application support and continuous improvement for Dynamics 365 environments, whether we implemented them or not. Longer-term arrangements are available as managed services.
Step 1
Understand the environment, customizations and critical processes.
Step 2
Resolve open issues and close knowledge gaps.
Step 3
Handle incidents and requests under agreed terms.
Step 4
Review recurring issues and plan improvements.
Dynamics 365
How to handle the weeks after go-live, move to steady-state support and keep Dynamics 365 healthy over time.
6 min read
Hypercare is the intensive support period immediately after go-live, when the project team stays close to the business to resolve issues quickly and help users settle in. It usually transitions into normal support once the system is stable.
Yes. We start with a short review of the environment, customizations and documentation so that we know what we are taking on.
Contact routes, response expectations and service levels are agreed at the start of the engagement and matched to the business impact of your processes.
Ongoing application and technical support with clear responsibilities, agreed service levels and a partner who knows your environment.
View serviceX++ extensions, data entities, reports and custom components built to Microsoft's supported patterns and designed to survive updates.
View serviceArchitecture, environments, integrations and deployment decisions made by people who build on the platform every day.
View serviceKeep your document environment reliable, with specialists who can troubleshoot, enhance and maintain Lasernet.
View servicePlanning a Dynamics 365 project, transforming your document environment or looking for specialized technical resources? Tell us where you are and we’ll discuss how Dynovexa can help.